Amanda Haecker
AmandaHaecker@wi.rr.com
C: 414-322-6631

Web Design & Development Skills

Education
Web Design Technical Diploma, 2010 Milwaukee Area Technical College, Milwaukee, WI
Bachelor of Arts, 2002 University of Wisconsin, Milwaukee, WI

Experience
Front End Developer Thirsty Boy Milwaukee, WI 05/11 – 11/11 (Intern)
Worked at a busy digital agency as a Front End intern.
• Primarily made updates & revisions to WordPress or static websites based on requests from clients, art directors, designers and the interactive director.
• Hand coded websites
• Utilized Adobe Photoshop to create & update site graphics
• Worked on sites at various points of development from start to launch

IT Consultant   R.W. Baird   Milwaukee, WI    10/10 – 02/11 (Contract)
Provided onsite & remote support for 2600 clients in a financial environment.
•    Supported Windows Vista
•    Smartphone/Blackberry Administration
•    Brought computers up to compliance standards

Desktop Support Specialist Level 3   WI Dept of Transportation   Milwaukee, WI 10/08 – 7/09 (Contract)
Consultant on Real ID project.
•    Installed Hardware & Software at DMV offices
•    Documented installation processes
•    Schedule site resources

Senior PC Support Specialist   Thomson Reuters   Brookfield, WI 2/08 – 10/08 (Contract)
Provided support for 500 onsite end users at TTS.
•    Diagnose & Troubleshoot Hardware/ Software problems including desktop & laptop hardware failures, removing viruses  & spyware, imaging corrupt operating systems & data recovery of failed hard drives
•    Provided onsite repair for local users & depot repair for remote users
•    Resolved customer issues both onsite & over the phone

Linux & PC Support Specialist   GE Healthcare   Wauwatosa, WI 12/06 – 4/07 (Contract)
Supported nationwide x-ray, mammography, MRI, CT  & PET sales force.
•    Imaged & installed software on Linux based workstations
•    Maintained 30 classroom systems at Healthcare Institute
•    Tracked complex software licensing & version updates for over 100 workstations

Network Specialist    Krones Inc   Franklin, WI    5/06 – 11/06 (Contract)
Provided technical support for 400 end users in a diverse environment.
•    Troubleshooting of Operating systems, Email, Software, Hardware & connectivity issues
•    Resolved customer issues onsite, over the phone & through remote takeover tools
•    Assisted with deployment planning

Senior Technical Support Analyst     GE IT Solutions   New Berlin, WI   02/03 – 08/05
Provided second level support for GE Healthcare’s multiple locations across the country and locally. Frequently worked on special projects & took on additional responsibilities.
Integration Technical Project Leader
•    Oversaw all technical aspects of the North American deployment of over 3000 computers for the $11 million Amersham integration into GE Healthcare
•    Responsible for quickly resolving complex site, image & software issues
•    Tracked project metrics & inventory using Excel & PowerPoint
•    Developed & documented deployment processes in accordance with customer requests
•    Performed onsite HP server upgrades in nuclear pharmacies
•    Received Employee of the Month awards in October 2004 & February 2005
Integration Technical Site Leader
•    Successfully ran several site deployments in the US & Canada
•    Deployed over 300 computers for the Instrumentarium Integration into GE Healthcare
•    Developed & documented deployment processes
•    Migrated users from Lotus Notes v5 to v6